New Web Application Changes the World of Outsourcing

Van Ness Group, Inc., a leader in outsourcing technology, announced today the launch of their new, innovative Web application: Team Support System (TSS). Using the Web, Team Support System empowers management and workers at multiple locations to monitor service levels in real-time 24/7/365. Sophisticated audit tracking enables companies to enforce Service Level Agreements, thereby providing significant Return on Investment (ROI) for users of TSS.

"Team Support System is revolutionizing our business. The automated alert system has dramatically reduced our problem-to-resolution time and audit tracking helps us enforce service level agreements with our sub-contractors. The savings are substantial," stated Dennis O'Brien, President of CSG, Inc., a national building services management company serving major US retailers, including Wal-Mart, Target and Hannaford Brothers.

"Ten years ago the word 'outsourcing' was unfamiliar to most people. Today nearly every company and institution manages several outsourcing contractors," said Peter W. Van Ness, who, in 1992 co-founded StockPlan, Inc. - the first company to offer employee stock plan services on an outsourcing basis. (The company was purchased by Salomon Smith Barney, a division of CitiGroup, in 2000.)

"We designed Team Support System to use the Internet because only a Web Application can satisfy the profound need for better communication with outsourcing contractors and better control over service levels," added Van Ness, who is now CEO of Van Ness Group, Inc., which developed TSS in partnership with Managed Information Services, Inc. (GSA No. GS-35F-0391M). Both companies are headquartered in Gloucester, Massachusetts USA.

"Only recently has the Web evolved into a platform suitable for enterprise wide applications like TSS, which finally offers both outsourcing contractors and their clients instant access to information and each other." said Joe Pappalardo, CEO of Managed Information Services, Inc.

Team Support System is a Rich Internet Application built using the latest technology from Macromedia and is offered as a Hosted Web Application with data stored in Microsoft SQL Server databases. Full, password-protected access to Team Support System requires only a browser and an Internet connection. Automated alerts can be received by pager, cell phone, PDA or other integrated communication device.

TSS is available immediately from Van Ness Group and is hosted at one of the top US Hosting companies. More information about Team Support System is available online at http://www.TeamSupportSystem.com. Private demonstrations are available.

Since 1998, Van Ness Group, Inc. has been helping people embrace new technologies in order to build more productive and profitable organizations. Their clients include major corporations and financial institutions, including Cardinal Health, Fifth Third Bancorp, GE Aircraft Engines and Wilmington Trust. In 2000, they developed a Web content publishing system and co-founded www.myStockOptions.com. More information can be found on the World Wide Web at http://www.vngroup.com.

Media Contact: Molly Sherman
Phone: 978-525-9093